FenceMaster receives a high volume of customer inquiries regarding their fencing solutions, installation procedures, and maintenance guidelines. The company uses Deskhero's AI capabilities to manage these inquiries efficiently. The AI parses through previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content.
The AI then uses OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer queries. This has led to an improvement in response times and overall customer satisfaction.
Furthermore, the AI-enhanced search results provide customers with instant access to relevant information, reducing the need for them to contact the customer support team. This has resulted in a decrease in the number of tickets, allowing the support team to focus on more complex issues.
Deskhero's AI capabilities also help FenceMaster in managing their internal operations. The AI can analyze the data from tickets to identify common issues and suggest improvements in their services or products.
The custom fields and structured data lists provided by Deskhero enable FenceMaster to organize their customer data effectively, further enhancing their customer support services.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI's ChatGPT to generate suggested replies based on previous tickets, knowledge base articles, uploaded files, and scraped website data. This significantly reduces the time taken to respond to customer queries.
How does the AI-enhanced search function work?
The AI-enhanced search function uses OpenAI Embeddings to find relevant content from various sources, providing customers with instant access to the information they need.
Can Deskhero's AI suggest improvements in services or products?
Yes, by analyzing the data from tickets, Deskhero's AI can identify common issues and suggest possible improvements in services or products.
* This article provides an example of how a fictive company in the Fencing Contractors industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
