SteelSage Recycling receives a high volume of customer queries daily. Managing these queries manually was proving to be inefficient and led to delayed responses. By implementing Deskhero's advanced AI capabilities, SteelSage has been able to automate their customer support, leading to quicker and more accurate responses.
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This has not only reduced the time taken to respond to customer queries but also improved the quality of responses, leading to increased customer satisfaction.
The AI-powered comprehensive search bar has made it easier for SteelSage's support team to quickly find relevant information. The AI-enhanced search results provide the most pertinent information based on the context of the query, making the process more efficient.
Deskhero's AI capabilities also extend to its knowledge base. The platform can generate articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This has made it easier for SteelSage to keep their knowledge base updated with the latest information.
Overall, Deskhero's AI capabilities have greatly enhanced SteelSage's customer interaction and support services, leading to improved customer engagement and satisfaction.
How has Deskhero improved SteelSage's customer interaction?
Deskhero's AI capabilities have automated the process of responding to customer queries, leading to quicker and more accurate responses. The AI-enhanced search results and knowledge base have also made it easier for the support team to find relevant information quickly.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero keep the knowledge base updated?
Deskhero can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This makes it easy to keep the knowledge base updated with the latest information.
* This article provides an example of how a fictive company in the Ferrous Metal Recycling industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
