IronClad Recycling has a large customer base with diverse queries ranging from service inquiries to technical issues. Managing these queries manually was time-consuming and often led to delayed responses. With Deskhero's ticket management feature and AI capabilities, IronClad has been able to automate the process, ensuring timely and accurate responses.
Deskhero's advanced AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. These embeddings are used to find relevant content which is sent through OpenAI's ChatGPT to generate suggested replies. This has significantly reduced the time taken to respond to customer queries and has improved the quality of responses.
The comprehensive search bar powered by AI has made it easier for IronClad's support team to find relevant information quickly. The AI-enhanced search results provide the most relevant information based on the context of the query, making the process more efficient.
Deskhero's AI capabilities also extend to its knowledge base. The platform can generate articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This has made it easier for IronClad to keep their knowledge base updated with the latest information.
Overall, Deskhero's AI capabilities have streamlined IronClad's customer support operations, improving response times and customer satisfaction.
How has Deskhero improved the efficiency of IronClad's customer support?
Deskhero's AI capabilities have automated the process of responding to customer queries, reducing response times. The AI-enhanced search results and knowledge base have also made it easier for the support team to find relevant information quickly.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero keep the knowledge base updated?
Deskhero can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This makes it easy to keep the knowledge base updated with the latest information.
* This article provides an example of how a fictive company in the Ferrous Metal Recycling industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
