FerryFast has a large customer base that often requires assistance with ticket bookings, schedule inquiries, and other service-related issues. The company decided to leverage Deskhero's advanced AI capabilities to handle these requests more efficiently.
With Deskhero, FerryFast is able to automatically generate suggested replies to customer queries by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals. This significantly reduces the time taken to respond to customer queries and improves the overall efficiency of their customer support team.
Deskhero's comprehensive search bar feature, enhanced by AI, allows FerryFast's support team to quickly find relevant content from their extensive knowledge base and previous tickets. This further speeds up the resolution process and ensures that customers receive accurate and timely responses.
The platform's website scraping feature also proves invaluable for FerryFast. It allows the company to stay updated with the latest news and updates from related industries, which can be used to proactively address potential customer concerns.
Overall, Deskhero's advanced AI capabilities have enabled FerryFast to significantly improve their customer support efficiency and enhance their service quality.
How does Deskhero's AI capabilities improve response time?
Deskhero uses AI to generate suggested replies based on previous tickets, knowledge base articles, and uploaded files. This reduces the time taken to craft responses, thereby improving response time.
How does Deskhero's AI-enhanced search function aid in customer support?
The AI-enhanced search function allows support staff to quickly find relevant information from the knowledge base and previous tickets. This speeds up the resolution process and ensures accurate responses.
What is the benefit of Deskhero's website scraping feature?
The website scraping feature helps companies stay updated with the latest industry news and updates. This information can be used to proactively address potential customer concerns.
* This article provides an example of how a fictive company in the Ferry Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
