OceanRide's customer support team often found themselves overwhelmed with the volume of customer queries and complaints. They chose to implement Deskhero and its advanced AI capabilities to better manage their helpdesk operations.
Deskhero's AI capabilities allow OceanRide to generate suggested replies to customer queries using OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files. This drastically reduces the time and effort required to respond to customer queries, allowing the team to handle more tickets within the same timeframe.
The AI-enhanced comprehensive search bar feature of Deskhero enables OceanRide's support team to swiftly locate relevant information from their extensive knowledge base and previous tickets. This ensures that customers receive accurate and prompt responses.
Additionally, Deskhero's website scraping feature provides OceanRide with the latest industry news and updates. This allows them to proactively address potential customer concerns and improve their service quality.
Overall, Deskhero's advanced AI capabilities have helped OceanRide optimize their helpdesk operations and deliver superior customer support.
How does Deskhero's AI capabilities help in handling more tickets?
Deskhero uses AI to generate suggested replies based on previous tickets, knowledge base articles, and uploaded files. This reduces the time and effort required to respond to queries, allowing the team to handle more tickets within the same timeframe.
How does Deskhero's AI-enhanced search function ensure prompt responses?
The AI-enhanced search function allows support staff to quickly find relevant information from the knowledge base and previous tickets. This ensures that customers receive prompt responses to their queries.
How does Deskhero's website scraping feature improve service quality?
The website scraping feature helps companies stay updated with the latest industry news and updates. This allows them to proactively address potential customer concerns, thereby improving their service quality.
* This article provides an example of how a fictive company in the Ferry Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
