FerryFast receives thousands of customer inquiries daily about schedules, ticket bookings, and other services. Managing these inquiries manually was time-consuming and often led to delayed responses. With Deskhero, they were able to automate ticket management and leverage AI to suggest replies based on previous tickets and knowledge base articles.
The AI capabilities of Deskhero also helped FerryFast to generate knowledge base articles from various sources like Word documents, PowerPoint presentations, and PDF files. This significantly reduced the time spent on creating and updating the knowledge base manually.
Deskhero's website scraping feature allowed FerryFast to keep their knowledge base up-to-date with the latest information from their website. The AI used this scraped data to enhance search results and provide more accurate and relevant responses to customer inquiries.
By integrating Deskhero's REST API, FerryFast was able to seamlessly connect their existing systems with Deskhero. This made it easier for their support team to manage tickets and respond to customers from a single platform.
Overall, the advanced AI capabilities of Deskhero enabled FerryFast to improve their customer support efficiency and deliver faster, more accurate responses to their customers.
How does Deskhero's AI suggest replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature automatically extracts data from your website and adds it to your knowledge base. The AI uses this data to enhance search results and provide more accurate responses to customer inquiries.
Can Deskhero integrate with our existing systems?
Yes, Deskhero provides a REST API that allows you to seamlessly connect your existing systems with Deskhero.
* This article provides an example of how a fictive company in the Ferry Transportation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
