OceanLink's customer support team was struggling with the high volume of customer inquiries and complaints. Deskhero's ticket management system and AI-powered reply suggestions helped them handle these inquiries more efficiently and reduce response times.
The AI capabilities of Deskhero also enabled OceanLink to create a comprehensive knowledge base by generating articles from various sources like Word documents, PowerPoint presentations, and PDF files. This not only saved time but also ensured that the knowledge base was always up-to-date with the latest information.
OceanLink also utilized Deskhero's website scraping feature to extract data from their website and add it to their knowledge base. This greatly enhanced the accuracy and relevance of the AI's suggested replies and search results.
With Deskhero's REST API, OceanLink was able to integrate their existing systems with Deskhero. This provided their support team with a unified platform to manage tickets and respond to customers.
In conclusion, Deskhero's advanced AI capabilities have significantly improved the efficiency of OceanLink's helpdesk services and increased their customer satisfaction.
How can Deskhero's AI improve our response times?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest replies. This allows your support team to respond to customer inquiries more quickly and accurately.
Can Deskhero create a knowledge base from our existing documents?
Yes, Deskhero can generate knowledge base articles from various sources like Word documents, PowerPoint presentations, and PDF files. This helps you create a comprehensive knowledge base without spending a lot of time on manual data entry.
Can we integrate Deskhero with our existing customer support systems?
Yes, Deskhero provides a REST API that allows you to integrate your existing systems with Deskhero. This gives your support team a unified platform to manage tickets and respond to customers.
* This article provides an example of how a fictive company in the Ferry Transportation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
