EarthNourish Inc. deals with a diverse range of customers, each with unique needs and queries. To manage this effectively, they use Deskhero's user groups feature to segment their customers. The AI capabilities of Deskhero then use these segments to provide personalized responses, enhancing the overall customer experience.
With Deskhero's kanban board, EarthNourish can visualize the status of each ticket, making it easier to manage and prioritize. The AI capabilities of Deskhero suggest replies based on OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, speeding up the resolution process.
EarthNourish also uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information from their website. The AI capabilities of Deskhero generate articles from this scraped data, providing customers and support agents with the most recent and relevant information.
The advanced search bar powered by AI enhances the search results by finding relevant content from the knowledge base, previous tickets, and uploaded files. This feature has significantly improved the efficiency of the support agents and the overall customer experience.
Finally, EarthNourish uses the custom email domains feature to maintain brand consistency across all customer interactions. This, combined with the AI-driven personalized responses, has greatly improved their customer satisfaction scores.
How does Deskhero's AI capabilities improve the customer experience?
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate personalized responses. This enhances the overall customer experience by providing relevant and timely responses.
How does the kanban board feature help in managing customer inquiries?
The kanban board feature provides a visual representation of the status of each ticket. This makes it easier to manage and prioritize tickets, ensuring faster resolution.
How does the website scraping feature keep the knowledge base updated?
The website scraping feature extracts the latest information from your website and updates the knowledge base. The AI capabilities of Deskhero then generate articles from this scraped data, providing customers and support agents with the most recent and relevant information.
* This article provides an example of how a fictive company in the Fertilizer Agents industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
