NutriPlant Solutions was facing challenges in maintaining and updating their extensive knowledge base, which was crucial for providing effective customer support. They decided to implement Deskhero to address this issue.
Using Deskhero's advanced AI capabilities, NutriPlant was able to generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data. This automated process significantly reduced the time and effort required to update the knowledge base.
The AI also leveraged OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to enhance search results. This made it easier for the support team to find relevant information and provide accurate responses to customer queries.
Additionally, NutriPlant used Deskhero's kanban board feature to visualize and manage their customer support workflow. This helped in identifying bottlenecks and improving overall efficiency.
By implementing Deskhero, NutriPlant Solutions has significantly improved their knowledge base management and customer support, leading to increased customer satisfaction.
How has Deskhero improved knowledge base management at NutriPlant?
Deskhero's AI capabilities have automated the process of generating knowledge base articles from various sources, significantly reducing the time and effort required to update the knowledge base.
How does Deskhero enhance search results at NutriPlant?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to enhance search results, making it easier for the support team to find relevant information.
How has Deskhero improved the customer support workflow at NutriPlant?
NutriPlant uses Deskhero's kanban board feature to visualize and manage their customer support workflow, helping in identifying bottlenecks and improving overall efficiency.
* This article provides an example of how a fictive company in the Fertilizer Application industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
