AgriBoost Ltd. was dealing with a growing number of customer support tickets and needed a solution to manage them effectively. They chose to implement Deskhero for its advanced AI capabilities and comprehensive ticket management features.
Using Deskhero, AgriBoost was able to leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This significantly reduced the time taken to respond to customer queries and improved the accuracy of responses.
The AI also enhanced search results, enabling the support team to find relevant information quickly and efficiently. This led to an improvement in the quality of support provided to customers.
AgriBoost also utilized Deskhero's custom fields and user groups features to categorize and prioritize tickets. This ensured that critical issues were addressed promptly and efficiently.
By implementing Deskhero, AgriBoost Ltd. has significantly improved their ticket management process, reduced response times, and enhanced customer satisfaction.
How has Deskhero improved ticket management at AgriBoost?
Deskhero's AI capabilities have significantly improved ticket management at AgriBoost by generating suggested replies and enhancing search results, leading to faster and more accurate responses.
How does Deskhero prioritize tickets at AgriBoost?
AgriBoost uses Deskhero's custom fields and user groups features to categorize and prioritize tickets, ensuring that critical issues are addressed promptly.
How has Deskhero improved the quality of customer support at AgriBoost?
Deskhero's AI-enhanced search results enable the support team to find relevant information quickly, leading to an improvement in the quality of support provided to customers.
* This article provides an example of how a fictive company in the Fertilizer Application industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
