GreenGrow Fertilizers was struggling with a high volume of customer queries related to product usage, safety precautions, and troubleshooting. The company decided to implement Deskhero to manage their customer support tickets more efficiently.
With Deskhero's advanced AI capabilities, GreenGrow was able to leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This enabled the AI to find relevant content and generate suggested replies, significantly reducing the time taken to respond to customer queries.
The AI also enhanced search results, making it easier for the support team to find relevant information quickly. This led to a marked improvement in the quality of support provided to customers.
Furthermore, GreenGrow utilized Deskhero's custom fields and user groups features to categorize and prioritize tickets based on their urgency and complexity. This helped in ensuring that critical issues were addressed promptly.
Overall, Deskhero's AI capabilities have enabled GreenGrow Fertilizers to streamline their customer support operations, improve response times, and enhance customer satisfaction.
How has Deskhero improved response times at GreenGrow?
Deskhero's AI capabilities have significantly reduced response times by generating suggested replies using OpenAI Embeddings from previous tickets, knowledge base articles, and other resources.
How does Deskhero prioritize tickets at GreenGrow?
GreenGrow uses Deskhero's custom fields and user groups features to categorize and prioritize tickets based on their urgency and complexity.
How has Deskhero enhanced the quality of customer support at GreenGrow?
Deskhero's AI-enhanced search results make it easier for the support team to find relevant information quickly, leading to an improvement in the quality of support provided to customers.
* This article provides an example of how a fictive company in the Fertilizer Application industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
