AgriTech Sprayer Solutions has a vast knowledge base consisting of articles generated from Word, PowerPoint, PDF files, and scraped website data. Deskhero's AI capabilities help in managing this knowledge base effectively by finding relevant content and enhancing search results.
The AI leverages OpenAI Embeddings from the knowledge base articles and other uploaded files to generate suggested replies. This feature has not only improved the efficiency of the customer support team but also enhanced the customer self-service experience.
AgriTech Sprayer Solutions uses Deskhero's custom email domains and user groups to manage customer queries. The AI capabilities of Deskhero help in categorizing these queries and suggesting appropriate replies, thereby reducing the workload of the customer support team.
Furthermore, the REST API of Deskhero enables AgriTech Sprayer Solutions to integrate the platform with their existing CRM system. This integration has streamlined the flow of information and eliminated data redundancy.
By leveraging Deskhero's advanced AI capabilities, AgriTech Sprayer Solutions has been able to improve their knowledge base, enhance customer self-service, and increase customer satisfaction.
How does Deskhero's AI manage the knowledge base?
Deskhero's AI manages the knowledge base by leveraging OpenAI Embeddings from the knowledge base articles and other uploaded files. The AI analyses this data to find relevant content and enhance search results, thereby improving the efficiency of the knowledge base.
How does Deskhero's AI improve customer self-service?
Deskhero's AI improves customer self-service by suggesting appropriate replies based on the knowledge base articles and other uploaded files. This feature enhances the customer's ability to find solutions to their queries without the need for customer support intervention.
How does Deskhero's REST API help in integration?
Deskhero's REST API allows AgriTech Sprayer Solutions to integrate the platform with their existing CRM system. This integration streamlines the flow of information and eliminates data redundancy, thereby improving overall efficiency.
* This article provides an example of how a fictive company in the Fertilizer & Pesticide Sprayer Rental industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
