EcoSpray Rentals receives numerous customer queries every day. Managing these tickets efficiently is crucial for providing excellent customer service. Deskhero's AI capabilities help in this regard by suggesting replies based on previous tickets, knowledge base articles, and uploaded files.
The AI also enhances the search results by leveraging OpenAI Embeddings from the scraped website data. This feature has significantly improved the efficiency of the customer support team by providing them with accurate information quickly.
Moreover, EcoSpray Rentals uses Deskhero's custom fields and structured data lists to categorize and prioritize tickets. This feature, combined with AI's ability to suggest replies, has reduced the average response time by 25%.
Deskhero's REST API allows EcoSpray Rentals to integrate the platform with their existing systems. This seamless integration has helped in maintaining a consistent flow of information and reducing data redundancy.
Overall, Deskhero's advanced AI capabilities have enabled EcoSpray Rentals to improve their ticket management system, provide better customer service, and increase customer satisfaction.
How does Deskhero's AI suggest replies?
Deskhero's AI suggests replies by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files. The AI analyses this data to find relevant content, which is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
Deskhero's AI enhances search results by using OpenAI Embeddings from the scraped website data. This feature provides the customer support team with accurate information quickly, improving their productivity.
How has Deskhero improved the response time?
Deskhero has improved the response time by allowing EcoSpray Rentals to categorize and prioritize tickets using custom fields and structured data lists. Combined with AI's ability to suggest replies, this has reduced the average response time by 25%.
* This article provides an example of how a fictive company in the Fertilizer & Pesticide Sprayer Rental industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
