GreenSpray Rentals receives hundreds of customer queries daily, ranging from technical issues to billing inquiries. With Deskhero, they can manage these tickets efficiently using the kanban board and user groups. The AI capabilities of Deskhero help in suggesting replies based on previous tickets, knowledge base articles, and uploaded files like policies and manuals.
The AI also enhances the search results by leveraging OpenAI Embeddings from the scraped website data. This feature has significantly improved the customer support team's productivity by providing them with accurate information quickly.
Moreover, GreenSpray Rentals uses Deskhero's custom fields and structured data lists to categorize and prioritize tickets. This feature, combined with AI's ability to suggest replies, has reduced the average response time by 30%.
Deskhero's REST API allows GreenSpray Rentals to integrate the platform with their existing systems. This seamless integration has helped in maintaining a consistent flow of information and reducing data redundancy.
Overall, Deskhero's advanced AI capabilities have enabled GreenSpray Rentals to provide better customer service, thereby increasing customer satisfaction and loyalty.
How does Deskhero's AI suggest replies?
Deskhero's AI suggests replies by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals. The AI analyses this data to find relevant content, which is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
Deskhero's AI enhances search results by using OpenAI Embeddings from the scraped website data. This feature provides the customer support team with accurate information quickly, improving their productivity.
How has Deskhero improved the response time?
Deskhero has improved the response time by allowing GreenSpray Rentals to categorize and prioritize tickets using custom fields and structured data lists. Combined with AI's ability to suggest replies, this has reduced the average response time by 30%.
* This article provides an example of how a fictive company in the Fertilizer & Pesticide Sprayer Rental industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
