Carnival Craze receives numerous inquiries and complaints daily. They use Deskhero's ticket management system to handle these. The AI capability of Deskhero assists in generating suggested replies, greatly reducing the time taken to respond to customers.
The AI-powered comprehensive search bar has been instrumental in helping the support team find relevant information quickly. This has led to faster resolution times and improved customer satisfaction.
Carnival Craze also uses Deskhero's knowledge base feature. The AI capability allows them to generate articles from Word, PowerPoint, and PDF files. This has made the process of creating and updating their knowledge base more efficient.
Deskhero's custom email domains and user groups features have enabled Carnival Craze to effectively manage their large support team. They can easily assign tickets to specific groups and monitor their progress on the kanban board.
Finally, Carnival Craze uses the REST API to integrate Deskhero with their existing systems. This seamless integration has further boosted their productivity.
How does the AI assist in handling customer inquiries?
The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. It then uses this content to generate suggested replies.
How does the AI help in creating knowledge base articles?
The AI can generate knowledge base articles from Word, PowerPoint, and PDF files. This simplifies the process of creating and updating the knowledge base.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems.
* This article provides an example of how a fictive company in the Festivals and Fairs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
