Festivity Central receives thousands of inquiries daily, ranging from ticketing issues to general festival information. They use Deskhero's ticket management system to organize these inquiries, and the AI capability helps in generating suggested replies. The AI leverages OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content.
The AI-powered comprehensive search bar has made it easier for the support team to find relevant information quickly. This has resulted in faster resolution times and increased customer satisfaction.
Festivity Central also uses Deskhero's knowledge base feature. The AI capability allows them to generate articles from Word, PowerPoint, and PDF files. This has streamlined their process of creating and updating their knowledge base, saving them significant time and resources.
Deskhero's custom email domains and user groups features have helped Festivity Central in managing their large support team. They can easily assign tickets to specific groups and track their progress on the kanban board.
Lastly, Festivity Central uses the REST API to integrate Deskhero with their existing systems. This seamless integration has further enhanced their efficiency and productivity.
How does the AI generate suggested replies?
The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. It then sends this content through OpenAI's ChatGPT to generate suggested replies.
How does the AI help in creating knowledge base articles?
The AI can generate knowledge base articles from Word, PowerPoint, and PDF files. This makes it easier to create and update the knowledge base.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems.
* This article provides an example of how a fictive company in the Festivals and Fairs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
