FiberTech Solutions receives hundreds of customer queries daily, ranging from product inquiries to troubleshooting requests. The company uses Deskhero's advanced AI capabilities to manage these tickets efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content.
Deskhero's AI capabilities help FiberTech Solutions in generating suggested replies for customer queries. The AI uses the embeddings to understand the context of the query and generates a suitable response. This significantly reduces the time taken to respond to customer queries and improves the overall efficiency of the customer support team.
The AI also enhances the search results on FiberTech's knowledge base. When a customer searches for a query, the AI uses the embeddings to find the most relevant articles and presents them to the customer. This not only improves the customer's experience but also reduces the load on the customer support team.
Furthermore, FiberTech Solutions uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows the customer support team to access all the necessary information from a single platform, further improving their efficiency.
By leveraging Deskhero's advanced AI capabilities, FiberTech Solutions has been able to streamline their customer support process, reduce response time, and improve customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to understand the context of the query. It then generates a suitable response based on this understanding.
How does Deskhero's AI enhance the search results on the knowledge base?
When a customer searches for a query, Deskhero's AI uses the embeddings to find the most relevant articles from the knowledge base and presents them to the customer.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems.
* This article provides an example of how a fictive company in the Fiberglass insulation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
