GlasGuard Industries receives numerous customer queries and complaints daily. The company uses Deskhero's AI capabilities to manage these tickets efficiently. The AI leverages OpenAI Embeddings from previous tickets to understand the context of the new tickets and categorizes them accordingly.
Deskhero's AI also helps GlasGuard in generating suggested replies for these tickets. This significantly reduces the time taken to respond to customer queries and improves the overall efficiency of the customer support team.
The AI also enhances the search results on GlasGuard's knowledge base. When a customer searches for a query, the AI uses the embeddings to find the most relevant articles and presents them to the customer. This not only improves the customer's experience but also reduces the load on the customer support team.
Furthermore, GlasGuard uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows the customer support team to access all the necessary information from a single platform, further improving their efficiency.
By leveraging Deskhero's advanced AI capabilities, GlasGuard Industries has been able to streamline their ticket management process, reduce response time, and improve customer satisfaction.
How does Deskhero's AI categorize tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets to understand the context of the new tickets and categorizes them accordingly.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses the embeddings to understand the context of the query and generates a suitable response based on this understanding.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems.
* This article provides an example of how a fictive company in the Fiberglass insulation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
