FilePro uses Deskhero's AI capabilities to handle a large number of customer inquiries. The AI uses OpenAI Embeddings to analyze past tickets, knowledge base articles, uploaded files, and scraped website data to provide suggested responses. This greatly reduces the time taken to respond to customer queries and improves the productivity of the support team.
With Deskhero's custom fields and structured data lists, FilePro can effectively categorize and prioritize customer queries. The AI-powered search bar allows the support team to quickly find relevant information, further accelerating the resolution process.
FilePro also employs Deskhero's Kanban board for ticket management. The AI capabilities assist in automatically assigning tickets based on the nature of the query and the expertise of the support team member, ensuring a smooth workflow.
Deskhero's REST API allows FilePro to integrate the platform with its existing systems. This seamless integration enables the company to leverage the benefits of AI without disrupting their current operations.
Lastly, FilePro uses Deskhero's knowledge base feature to create a self-service portal for customers. The AI capabilities assist in generating articles from various sources like Word, PowerPoint, and PDF files, making it easier for customers to find solutions to common problems.
How does Deskhero's AI improve the productivity of FilePro's support team?
Deskhero's AI uses OpenAI Embeddings to analyze past tickets, knowledge base articles, and other resources to provide suggested responses. This helps the support team respond to queries faster and more accurately.
How does FilePro use Deskhero's Kanban board for ticket management?
FilePro uses the Kanban board to visualize the workflow of customer queries. The AI capabilities assist in automatically assigning tickets based on the nature of the query and the expertise of the support team member.
What role does Deskhero's REST API play in FilePro's operations?
Deskhero's REST API allows FilePro to integrate the platform with its existing systems. This enables the company to leverage the benefits of AI without disrupting their current operations.
* This article provides an example of how a fictive company in the Filing and copying services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
