PrintSolutions uses Deskhero's AI capabilities to manage a high volume of customer inquiries. The platform's AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This significantly reduces the time taken to respond to customer queries and improves the efficiency of the support team.
With Deskhero's custom fields and structured data lists, PrintSolutions is able to categorize and prioritize customer queries effectively. The AI-powered search bar allows the support team to quickly find relevant information, further speeding up the resolution process.
PrintSolutions also utilizes Deskhero's Kanban board for ticket management. The AI capabilities aid in automatically assigning tickets based on the nature of the query and the expertise of the support team member, ensuring a smooth workflow.
Deskhero's REST API allows PrintSolutions to integrate the platform with its existing systems. This seamless integration enables the company to leverage the benefits of AI without disrupting their current operations.
Finally, PrintSolutions uses Deskhero's knowledge base feature to create a self-service portal for customers. The AI capabilities help in generating articles from various sources like Word, PowerPoint, and PDF files, making it easier for customers to find solutions to common issues.
How does Deskhero's AI improve the efficiency of PrintSolutions' support team?
Deskhero's AI uses OpenAI Embeddings to analyze past tickets, knowledge base articles, and other resources to generate suggested replies. This helps the support team respond to queries faster and more accurately.
How does PrintSolutions use Deskhero's Kanban board for ticket management?
PrintSolutions uses the Kanban board to visualize the workflow of customer queries. The AI capabilities assist in automatically assigning tickets based on the nature of the query and the expertise of the support team member.
What role does Deskhero's REST API play in PrintSolutions' operations?
Deskhero's REST API allows PrintSolutions to integrate the platform with its existing systems. This enables the company to leverage the benefits of AI without disrupting their current operations.
* This article provides an example of how a fictive company in the Filing and copying services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
