FilmPro Academy has a comprehensive knowledge base consisting of course materials, tutorials, and guides. Deskhero's AI capabilities convert these resources into structured data lists using OpenAI Embeddings. This allows the support team to quickly find relevant content when responding to student inquiries.
The AI-powered search bar in Deskhero greatly enhances the ability of FilmPro Academy's support team to find relevant information. It uses AI embeddings from previous tickets, knowledge base articles, and uploaded files to generate more accurate search results. This has significantly reduced the time spent by the support team on searching for information.
Deskhero's AI also generates suggested replies based on the content found in the knowledge base, previous tickets, and uploaded files. This feature has not only improved the speed of response but also the quality of responses provided by the support team.
FilmPro Academy also leverages Deskhero's website scraping feature to keep their knowledge base up-to-date. The AI identifies and scrapes relevant content from the web, which is then added to the knowledge base. This ensures that the support team always has the most recent and relevant information at their disposal.
Finally, the custom fields and user groups features of Deskhero allow FilmPro Academy to categorize their students and tickets effectively. This has improved the workflow of the support team and has resulted in a more personalized service for their students.
How does Deskhero's AI improve the efficiency of the support team?
Deskhero's AI improves efficiency by automating the process of finding relevant information from the knowledge base, previous tickets, and uploaded files. It also generates suggested replies, reducing the time spent on crafting responses.
How does Deskhero keep the knowledge base up-to-date?
Deskhero uses a website scraping feature to identify and scrape relevant content from the web. The scraped content is then added to the knowledge base.
How does Deskhero provide a more personalized service?
Deskhero's custom fields and user groups features allow for effective categorization of students and tickets. This enables the support team to provide a more personalized service.
* This article provides an example of how a fictive company in the Film and Photography Education industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
