PhotoMaster has a large number of students who often have questions about the courses, equipment, and techniques. To manage these inquiries, they use Deskhero's tickets management feature. The AI capabilities of Deskhero analyze the content of the tickets and suggest relevant responses, greatly reducing the time taken to respond to tickets.
Deskhero's AI also enhances the search functionality of the helpdesk. It uses AI embeddings from previous tickets, knowledge base articles, and uploaded files to generate more accurate search results. This has made it easier for the helpdesk staff to find the information they need to assist the students.
PhotoMaster also uses Deskhero's knowledge base feature to store all their course materials, guides, and tutorials. The AI capabilities of Deskhero automatically convert these resources into structured data lists, making it easier for the helpdesk staff to find and share relevant resources with the students.
The custom email domains feature of Deskhero allows PhotoMaster to maintain a professional image in their communications. The AI capabilities of Deskhero ensure that the emails are sent to the correct email domain based on the type of inquiry.
Finally, the REST API of Deskhero allows PhotoMaster to integrate their helpdesk with other systems. This has improved the overall efficiency of their operations.
How does Deskhero's AI enhance the ticket management process?
Deskhero's AI analyzes the content of the tickets and suggests relevant responses. This reduces the time taken to respond to tickets and improves the quality of responses.
How does Deskhero's AI improve the search functionality?
Deskhero's AI uses embeddings from previous tickets, knowledge base articles, and uploaded files to generate more accurate search results. This makes it easier to find the required information.
How does Deskhero's REST API improve the efficiency of operations?
Deskhero's REST API allows for integration with other systems. This improves the overall efficiency of operations by enabling seamless data exchange between different systems.
* This article provides an example of how a fictive company in the Film and Photography Education industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
