FilmFusion deals with a wide range of customer queries every day. With Deskhero's structured data lists and custom fields, the company effectively organizes these queries into different categories and priorities.
Deskhero's advanced AI capabilities play a crucial role in managing these tickets. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to provide relevant content suggestions. This helps the support team to quickly find the necessary information and respond to customers promptly.
Deskhero's AI also improves the search functionality on FilmFusion's knowledge base. It uses OpenAI Embeddings to understand the context of the search query and provide the most relevant results. This allows customers to find solutions to their issues quickly and easily.
Moreover, Deskhero's AI generates accurate reply suggestions for the support team based on the context of the customer's query. This not only accelerates the response time but also ensures the quality and consistency of the responses.
In conclusion, Deskhero's AI capabilities have significantly enhanced FilmFusion's helpdesk services and improved customer satisfaction.
How does Deskhero's AI automate ticket management?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to provide relevant content suggestions. This helps the support team to quickly find the necessary information and respond to customers promptly, effectively automating the process of ticket management.
How does Deskhero's AI improve search functionality on the knowledge base?
Deskhero's AI uses OpenAI Embeddings to understand the context of the search query and provide the most relevant results. This allows customers to find solutions to their issues quickly and easily.
How does Deskhero's AI generate accurate reply suggestions?
Deskhero's AI generates reply suggestions based on the context of the customer's query. This ensures that the responses are accurate in addressing the customer's issue and consistent with the company's policies.
* This article provides an example of how a fictive company in the Film Editing Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
