CuttingEdge Studios receives a multitude of customer queries each day. Using Deskhero's user groups and ticket management system, the company efficiently organizes and prioritizes these queries.
Deskhero's advanced AI capabilities are instrumental in managing these tickets. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data, the AI provides relevant content suggestions to the support team. This significantly reduces the time taken to find information and respond to customers.
Deskhero's AI also enhances the search results on CuttingEdge Studios' knowledge base. It uses OpenAI Embeddings to understand the context of the search query and provide the most relevant results. This enables customers to find solutions to common issues quickly, reducing the load on the support team.
Furthermore, Deskhero's AI generates precise reply suggestions for the support team based on the context of the customer's query. This not only expedites the response time but also ensures the consistency and accuracy of the responses.
In summary, Deskhero's AI capabilities have significantly improved CuttingEdge Studios' customer support efficiency and customer satisfaction.
How does Deskhero's AI expedite ticket resolution?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to provide relevant content suggestions to the support team. This reduces the time taken to find information and respond to customers, thereby expediting ticket resolution.
How does Deskhero's AI enhance search results on the knowledge base?
Deskhero's AI uses OpenAI Embeddings to understand the context of the search query and provide the most relevant results. This enables customers to find solutions to their issues quickly and easily.
How does Deskhero's AI generate precise reply suggestions?
Deskhero's AI generates reply suggestions based on the context of the customer's query. This ensures that the responses are accurate in addressing the customer's issue and consistent with the company's policies.
* This article provides an example of how a fictive company in the Film Editing Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
