CineCraft receives a high volume of customer queries daily, ranging from technical issues to service inquiries. Using Deskhero's ticket management system, the company effectively categorizes and prioritizes these tickets, ensuring no query goes unanswered.
The advanced AI capabilities of Deskhero play a pivotal role in managing these tickets. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data, Deskhero provides relevant content suggestions to the support team. This significantly reduces the time taken to find information and respond to customers.
Deskhero's AI also enhances the search results on CineCraft's knowledge base. Customers can easily find solutions to common issues, reducing the load on the support team and improving customer satisfaction.
Furthermore, Deskhero's AI generates suggested replies for the support team based on the context of the customer's query. This not only speeds up the response time but also ensures the consistency and accuracy of the responses.
Overall, Deskhero's AI capabilities have significantly improved CineCraft's customer support efficiency and customer satisfaction.
How does Deskhero's AI improve the response time?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to provide relevant content suggestions to the support team. This reduces the time taken to find information and respond to customers. Additionally, the AI generates suggested replies based on the context of the customer's query, further speeding up the response time.
How does Deskhero's AI enhance search results on the knowledge base?
Deskhero's AI uses OpenAI Embeddings to understand the context of the search query and provide the most relevant results from the knowledge base. This makes it easier for customers to find solutions to their issues.
How does Deskhero's AI ensure the consistency and accuracy of responses?
Deskhero's AI generates suggested replies based on the context of the customer's query. This ensures that the responses are consistent with the company's policies and accurate in addressing the customer's issue.
* This article provides an example of how a fictive company in the Film Editing Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
