Cinematic Creations has a diverse range of users, including employees, clients, and partners. Managing these user groups was a challenge until they implemented Deskhero. The platform's AI capabilities allow the company to efficiently manage user groups, ensuring each group has access to the relevant information.
The company also uses Deskhero's AI to structure data lists. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to organize data in a structured manner. This has significantly improved the company's data management.
Deskhero's AI also enables Cinematic Creations to customize fields and email domains. This customization has made it easier for the company to categorize and manage queries, improving the efficiency of their helpdesk services.
Moreover, Cinematic Creations uses Deskhero's REST API to integrate the platform with their existing systems. This integration has further streamlined their helpdesk services, making them more efficient and effective.
Overall, Deskhero's advanced AI capabilities have greatly enhanced the way Cinematic Creations manages its helpdesk services.
How has Deskhero improved the management of user groups at Cinematic Creations?
Deskhero has improved the management of user groups at Cinematic Creations by allowing the company to efficiently manage different groups of users, ensuring each group has access to the relevant information. This has been made possible by the platform's advanced AI capabilities.
How does Deskhero's AI help in structuring data lists?
Deskhero's AI helps in structuring data lists by using OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to organize data in a structured manner. This has significantly improved the company's data management.
How does Deskhero's AI enable customization of fields and email domains?
Deskhero's AI enables customization of fields and email domains, making it easier for the company to categorize and manage queries. This has improved the efficiency of their helpdesk services.
* This article provides an example of how a fictive company in the Film Production industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
