Filmfinity Productions has a vast knowledge base consisting of various types of files, including Word documents, PowerPoint presentations, and PDF files. Managing these files and generating knowledge base articles was a complex task until they implemented Deskhero. The platform's AI capabilities allow the company to efficiently generate articles from these files, enhancing the richness of their knowledge base.
The company also uses Deskhero's AI to enhance the comprehensiveness of its search bar. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This has significantly improved the accuracy and relevance of search results, making it easier for users to find the information they need.
Moreover, Filmfinity Productions uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has further optimized their knowledge base, making it more accessible and user-friendly.
Furthermore, the company leverages Deskhero's AI capabilities to scrape website data. This feature has enabled the company to keep their knowledge base updated with the latest information, ensuring users always have access to the most recent and relevant data.
Overall, Deskhero's advanced AI capabilities have revolutionized the way Filmfinity Productions manages its knowledge base.
How has Deskhero helped Filmfinity Productions in managing its knowledge base?
Deskhero has helped Filmfinity Productions manage its knowledge base by enabling the company to efficiently generate articles from various file types, enhancing the comprehensiveness of its search bar, and scraping website data to keep the knowledge base updated. These features are powered by the platform's advanced AI capabilities.
How does Deskhero's AI enhance the comprehensiveness of Filmfinity Productions' search bar?
Deskhero's AI enhances the comprehensiveness of Filmfinity Productions' search bar by using OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This improves the accuracy and relevance of search results.
How does Deskhero's AI help in scraping website data?
Deskhero's AI helps in scraping website data by using advanced algorithms to extract relevant information from websites. This feature enables Filmfinity Productions to keep their knowledge base updated with the latest information.
* This article provides an example of how a fictive company in the Film Production industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
