SilverScreen Studios receives numerous queries daily from clients, partners, and customers. Managing these queries was a daunting task until they implemented Deskhero. The platform's ticket management feature, powered by AI, has enabled the company to efficiently handle all incoming tickets, ensuring no query goes unanswered.
The company also leverages Deskhero's AI capabilities to enhance search results. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This has significantly improved the accuracy and relevance of search results, making it easier for the support team to find the information they need.
Deskhero's AI also generates suggested replies based on the content found. This has not only reduced the response time but also improved the quality of responses. The support team can now provide accurate and helpful replies to queries in a timely manner.
Furthermore, SilverScreen Studios uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has further enhanced the efficiency of their customer support services.
Overall, Deskhero's advanced AI capabilities have transformed the way SilverScreen Studios manages its customer support, making it more efficient and effective.
How has Deskhero improved the efficiency of SilverScreen Studios' customer support?
Deskhero has improved the efficiency of SilverScreen Studios' customer support by streamlining ticket management, enhancing search results, and generating suggested replies. The platform's AI capabilities have made it easier for the support team to handle queries and provide accurate responses in a timely manner.
How does Deskhero's AI enhance search results?
Deskhero's AI enhances search results by using OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This improves the accuracy and relevance of search results.
What is the role of Deskhero's REST API in SilverScreen Studios' customer support?
Deskhero's REST API allows SilverScreen Studios to integrate the platform with their existing systems. This seamless integration enhances the efficiency of their customer support services.
* This article provides an example of how a fictive company in the Film Production industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
