WealthGuard has a vast knowledge base consisting of articles, policies, manuals, presentations, and other resources. The company uses Deskhero's AI capabilities to manage this knowledge base effectively. The AI leverages OpenAI embeddings from these resources to find relevant content.
This relevant content is then sent through OpenAI's ChatGPT to generate suggested replies for customer queries. This feature allows WealthGuard's customer support team to provide accurate and detailed responses, improving customer satisfaction.
Deskhero's AI also enhances search results, making it easier for the customer support team to find the information they need. This feature reduces the time spent searching for information and increases the team's productivity.
WealthGuard also uses Deskhero's custom email domains, tickets management, and kanban board to streamline their customer support operations. These features help the company to manage customer queries efficiently and track the progress of each query.
Overall, Deskhero's advanced AI capabilities have significantly improved the management of WealthGuard's knowledge base and the quality of their customer support services.
How does Deskhero's AI improve the management of a knowledge base?
Deskhero's AI uses OpenAI embeddings to find relevant content from the knowledge base. It then generates suggested replies for customer queries, improving the quality of responses.
How does Deskhero enhance the productivity of the customer support team?
Deskhero's AI enhances search results, reducing the time spent searching for information. This increases the productivity of the customer support team.
Can Deskhero help in managing customer queries?
Yes, Deskhero provides features like custom email domains, tickets management, and kanban board that help in managing customer queries efficiently.
* This article provides an example of how a fictive company in the Financial advice services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
