InvestRight receives numerous queries from clients about investment strategies, market trends, and financial planning. The company uses Deskhero's advanced AI capabilities to handle these queries effectively. The AI leverages OpenAI embeddings from previous tickets, knowledge base articles, and other resources to find relevant content.
This relevant content is then sent through OpenAI's ChatGPT to generate suggested replies. This feature allows InvestRight's helpdesk team to provide quick and accurate responses to client queries, enhancing customer experience.
Deskhero's AI also improves search results, enabling the helpdesk team to find the information they need more quickly. This feature increases the team's efficiency and allows them to handle more queries in less time.
InvestRight also uses Deskhero's user groups, tickets management, and kanban board to organize and manage their helpdesk operations. These features enable the company to track each query's progress and ensure timely resolution.
Overall, Deskhero's advanced AI capabilities have significantly enhanced the efficiency and effectiveness of InvestRight's helpdesk services.
How does Deskhero's AI improve the quality of responses to client queries?
Deskhero's AI uses OpenAI embeddings to find relevant content from previous tickets, knowledge base articles, and other resources. It then generates suggested replies, allowing the helpdesk team to provide quick and accurate responses.
How does Deskhero increase the efficiency of the helpdesk team?
Deskhero's AI improves search results, enabling the helpdesk team to find the information they need more quickly. This increases their efficiency and allows them to handle more queries in less time.
Can Deskhero help in tracking the progress of queries?
Yes, Deskhero provides features like user groups, tickets management, and kanban board that help in tracking the progress of each query and ensuring timely resolution.
* This article provides an example of how a fictive company in the Financial advice services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
