AidMaster deals with a high volume of customer queries every day. To manage these efficiently, AidMaster uses Deskhero's AI-powered ticket management system. The AI analyzes the content of each ticket and suggests relevant responses, significantly reducing the response time and improving the accuracy of the replies.
Deskhero's AI also enhances the search functionality of AidMaster's support system. It uses OpenAI Embeddings to find relevant content from the knowledge base, uploaded files, and scraped website data. This has made it easier for the support team to find the information they need to answer customer queries, leading to a higher first contact resolution rate.
AidMaster also uses Deskhero's AI to generate knowledge base articles from various file types. This has not only saved time and effort but also ensured that the knowledge base is always up-to-date with the latest information.
By using Deskhero's custom fields feature, AidMaster can categorize tickets based on various parameters. This helps in prioritizing and assigning tickets to the appropriate team members, further streamlining the support process.
Overall, Deskhero's AI capabilities have enabled AidMaster to provide faster, more accurate, and personalized support to its customers, thereby enhancing the customer experience.
How does Deskhero's AI improve the ticket management process?
Deskhero's AI analyzes the content of each ticket and suggests relevant responses, reducing the response time and improving the accuracy of the replies.
How does Deskhero enhance the search functionality?
Deskhero's AI uses OpenAI Embeddings to find relevant content from the knowledge base, uploaded files, and scraped website data. This makes it easier to find the required information quickly.
How does Deskhero help in maintaining the knowledge base?
Deskhero's AI can generate knowledge base articles from various file types, saving time and effort and ensuring that the knowledge base is always up-to-date.
* This article provides an example of how a fictive company in the Financial Aid & Scholarship Programs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
