LoanLink's rapid growth resulted in an influx of customer inquiries. To manage this volume and maintain high-quality customer service, they turned to Deskhero.
Using Deskhero's advanced AI capabilities, LoanLink was able to leverage OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies, manuals, and presentations. This allowed them to quickly find relevant content and generate suggested replies, significantly reducing the time it took to respond to customer inquiries.
Deskhero's AI also enhanced the search results within their knowledge base, making it easier for customer service representatives to find the information they needed to resolve customer issues. This led to faster resolution times and improved customer satisfaction.
Additionally, LoanLink used Deskhero's tickets management and kanban board features to organize and prioritize customer inquiries. This helped them manage their workflow more efficiently and ensure that high-priority issues were addressed promptly.
Overall, LoanLink found that Deskhero's AI capabilities greatly improved their customer service operations, leading to happier customers and a more efficient helpdesk team.
How did Deskhero's AI capabilities improve LoanLink's customer service?
Deskhero's AI capabilities allowed LoanLink to quickly find relevant content and generate suggested replies, reducing response times. It also enhanced search results within their knowledge base, leading to faster resolution times.
What other features of Deskhero did LoanLink find useful?
LoanLink found Deskhero's tickets management and kanban board features particularly useful for organizing and prioritizing customer inquiries.
Did Deskhero improve LoanLink's customer satisfaction?
Yes, by improving response and resolution times, Deskhero helped LoanLink improve their customer satisfaction.
* This article provides an example of how a fictive company in the Financial institutions and services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
