CapitalFlex Leasing faced challenges in managing the large number of customer queries it received daily. The adoption of Deskhero has helped the company organize and prioritize these queries effectively using the platform's ticket management feature.
The advanced AI capabilities of Deskhero allow CapitalFlex to leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data. This has significantly reduced the time required to find relevant information for responding to customer queries.
Deskhero's AI-powered suggested replies feature uses ChatGPT to generate responses based on the relevant content found. This has not only reduced response times but also improved the quality of responses, leading to higher customer satisfaction.
The comprehensive search bar of Deskhero, enhanced by AI, enables CapitalFlex's support team to quickly find relevant information from their extensive database. This has expedited the resolution of complex queries.
Finally, Deskhero's website scraping feature allows CapitalFlex to keep its knowledge base updated automatically, further improving the accuracy of AI-generated responses.
How has Deskhero enhanced the efficiency of CapitalFlex's customer support?
Deskhero has enhanced the efficiency of CapitalFlex's customer support by streamlining ticket management, reducing response times with AI-generated replies, enhancing search results, and automatically updating the knowledge base.
How does Deskhero's AI find relevant information for responding to customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant information for responding to customer queries.
What role does ChatGPT play in Deskhero's AI capabilities?
ChatGPT is used in Deskhero's AI capabilities to generate suggested replies based on the relevant content found. This helps in reducing response times and improving the quality of responses.
* This article provides an example of how a fictive company in the Financial leasing by other holding companies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
