PrimeLease Holdings receives a large number of customer queries every day. Managing these queries was a daunting task until the company adopted Deskhero. The platform's ticket management feature has enabled PrimeLease to organize and prioritize customer tickets effectively.
Deskhero's advanced AI capabilities allow PrimeLease to leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data. This has drastically cut down the time taken to find relevant content for responding to customer queries.
The AI-powered suggested replies feature of Deskhero uses ChatGPT to generate responses based on the relevant content found. This has significantly reduced response times and improved the quality of responses, resulting in higher customer satisfaction.
Deskhero's comprehensive search bar, enhanced by AI, allows PrimeLease's support team to quickly find relevant information from their vast database. This has made the resolution of complex queries faster and more efficient.
Lastly, the ability to scrape data from PrimeLease's website has allowed the company to keep its knowledge base up-to-date without any manual intervention. This has further improved the accuracy of the AI-generated responses.
How has Deskhero optimized PrimeLease's customer service?
Deskhero has optimized PrimeLease's customer service by streamlining ticket management, reducing response times with AI-generated replies, enhancing search results, and keeping the knowledge base updated automatically.
How does Deskhero's AI find relevant content for responding to customer queries?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content for responding to customer queries.
What is the role of ChatGPT in Deskhero's AI capabilities?
ChatGPT is used in Deskhero's AI capabilities to generate suggested replies based on the relevant content found. This helps in reducing response times and improving the quality of responses.
* This article provides an example of how a fictive company in the Financial leasing by other holding companies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
