LeaseMaster Holdings receives a high volume of customer queries daily. Managing these queries was a challenge until they adopted Deskhero. The platform's ticket management feature enabled LeaseMaster to organize and prioritize customer tickets effectively.
With Deskhero's advanced AI capabilities, LeaseMaster can now leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This has drastically reduced the time taken to find relevant content for responding to customer queries.
The AI-powered suggested replies feature has been a game-changer for LeaseMaster. It uses ChatGPT to generate responses based on the relevant content found, significantly reducing response times and improving customer satisfaction.
Deskhero's comprehensive search bar, enhanced by AI, allows LeaseMaster's support team to quickly find relevant information from their vast database. This has made the resolution of complex queries faster and more efficient.
Lastly, the ability to scrape data from LeaseMaster's website has allowed the company to keep its knowledge base up-to-date without any manual intervention. This has further improved the accuracy of the AI-generated responses.
How has Deskhero improved LeaseMaster's customer service?
Deskhero has improved LeaseMaster's customer service by streamlining ticket management, reducing response times with AI-generated replies, enhancing search results, and keeping the knowledge base updated automatically.
How does Deskhero's AI find relevant content for responding to customer queries?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content for responding to customer queries.
What is the role of ChatGPT in Deskhero's AI capabilities?
ChatGPT is used in Deskhero's AI capabilities to generate suggested replies based on the relevant content found. This helps in reducing response times and improving customer satisfaction.
* This article provides an example of how a fictive company in the Financial leasing by other holding companies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
