Moneywise Consultancy deals with a large number of client queries daily. These queries range from basic financial management questions to intricate inquiries about specific advisory services. To handle these queries efficiently, Moneywise uses Deskhero's advanced AI capabilities. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content.
The AI then sends this content through OpenAI's ChatGPT to generate suggested replies. This feature has significantly cut down the time taken to respond to client queries. It has also improved the accuracy of responses as the AI is able to source information from a variety of resources.
Deskhero's AI capabilities have also improved the search results on Moneywise's website. When clients use the search bar, the AI uses OpenAI Embeddings to find the most relevant content. This has improved the user experience on the website and boosted client satisfaction.
Moneywise also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has further streamlined the company's customer support and helpdesk services.
In summary, Deskhero's advanced AI capabilities have empowered Moneywise Consultancy to provide superior customer support. The platform has not only improved efficiency but also increased client satisfaction.
How has Deskhero's AI improved the speed of responses?
The AI uses OpenAI Embeddings to find relevant content and generates suggested replies. This process is much quicker than manual search and response generation, thus improving the speed of responses.
How has Deskhero's AI enhanced the search results?
When clients use the search bar on the website, the AI uses OpenAI Embeddings to find the most relevant content. This has improved the user experience on the website and increased client satisfaction.
How does Deskhero integrate with existing systems?
Deskhero uses a REST API to integrate with existing systems. This allows for seamless integration and streamlining of customer support and helpdesk services.
* This article provides an example of how a fictive company in the Financial Management Advisory Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
