SecureAudit Inc. communicates with its clients through various channels, including email, phone, and live chat. To manage these communications more effectively, the firm uses Deskhero's user groups and custom email domains features.
With Deskhero's AI capabilities, SecureAudit Inc. has been able to improve the quality of its client communication. The AI uses OpenAI Embeddings to analyze previous communications, knowledge base articles, and uploaded files. This analysis allows the AI to suggest replies, helping the firm to respond to clients more quickly and accurately.
The AI also enhances the search results within the platform. When a client or an employee searches for information, the AI uses the same OpenAI Embeddings to find the most relevant content. This feature has improved the efficiency of the firm's operations and increased client satisfaction.
SecureAudit Inc. also uses Deskhero's website scraping feature to stay updated with the latest audit regulations and guidelines. The AI analyzes this scraped data and incorporates it into its suggested replies and search results, ensuring that the firm's responses are always up-to-date and compliant with current regulations.
Overall, Deskhero's advanced AI capabilities have enabled SecureAudit Inc. to communicate more effectively with its clients, while also improving internal efficiency.
How does Deskhero's AI suggest replies?
Deskhero's AI uses OpenAI Embeddings to analyze previous communications, knowledge base articles, and uploaded files. Based on this analysis, it suggests replies to new client queries.
How does Deskhero's AI enhance search results?
When a search is performed on Deskhero, the AI uses OpenAI Embeddings to find the most relevant content from previous communications, knowledge base articles, and uploaded files.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature automatically collects data from specified websites. The AI then analyzes this data and incorporates it into its suggested replies and search results.
* This article provides an example of how a fictive company in the Financial Management & Audit Consulting Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
