MoneyWise Consulting has an extensive knowledge base consisting of articles, policies, manuals, presentations, and other resources. Maintaining and organizing this vast amount of information can be challenging. However, with Deskhero, they can easily manage their knowledge base, ensuring that all resources are up-to-date and easily accessible.
Deskhero's AI capabilities play a crucial role in managing MoneyWise Consulting's knowledge base. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to understand the context and relevance of each document. This helps in organizing the knowledge base and ensuring that the most relevant and updated resources are easily accessible.
Furthermore, Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from websites. This not only saves time but also ensures that the knowledge base is constantly updated with the latest information.
The comprehensive search bar powered by Deskhero's AI makes it easy for the MoneyWise Consulting team to find the information they need. The AI enhances the search results by understanding the context of the search query and presenting the most relevant information.
Overall, Deskhero's advanced AI capabilities have made it easier for MoneyWise Consulting to manage their extensive knowledge base. The platform has helped them maintain an organized, up-to-date, and easily accessible knowledge base, thereby improving their service quality.
How does Deskhero's AI help in managing the knowledge base?
Deskhero's AI uses OpenAI Embeddings to understand the context and relevance of each document in the knowledge base. It helps in organizing the knowledge base and ensuring that the most relevant and updated resources are easily accessible.
Can Deskhero's AI generate knowledge base articles?
Yes, Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from websites. This ensures that the knowledge base is constantly updated with the latest information.
How does Deskhero's AI enhance the search results?
Deskhero's AI improves search results by understanding the context of the search query. It then scans through the available data to find the most relevant information.
* This article provides an example of how a fictive company in the Financial management consulting industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
