WealthWise Investment Services is a company that offers investment advice and financial planning services. They have a vast knowledge base that includes articles, policies, manuals, and presentations. Managing this knowledge base can be challenging, but with Deskhero's advanced AI capabilities, WealthWise has been able to do so efficiently.
Deskhero's AI leverages OpenAI Embeddings from the knowledge base and other sources to find relevant content quickly. This feature is particularly useful when WealthWise's support team needs to answer complex queries that require detailed information. The AI sends this content through OpenAI's ChatGPT to generate suggested replies, improving the quality of the advice given to the customers.
Furthermore, WealthWise uses Deskhero's AI to enhance the search results in their knowledge base. When a search is conducted, the AI uses the embeddings to provide the most relevant results. This feature not only saves time but also ensures that the information provided is accurate and comprehensive.
WealthWise also uses Deskhero's custom fields and structured data lists to organize their knowledge base. The AI capabilities of Deskhero make it easy to filter and sort this data, making the knowledge base more user-friendly and efficient.
Overall, Deskhero's advanced AI capabilities have revolutionized the way WealthWise manages their knowledge base. They have improved efficiency, enhanced the quality of their advice, and improved their customer support.
How does Deskhero's AI improve the management of the knowledge base?
Deskhero's AI improves the management of the knowledge base by using OpenAI Embeddings to find relevant content quickly. It also generates suggested replies, improving the quality of the advice given to the customers.
How does Deskhero's AI enhance the search results in the knowledge base?
When a search is conducted in the knowledge base, Deskhero's AI uses the embeddings to provide the most relevant results. This ensures that the information provided is accurate and comprehensive.
How does Deskhero's AI help in organizing the knowledge base?
Deskhero's AI makes it easy to filter and sort the data in the knowledge base, making it more user-friendly and efficient.
* This article provides an example of how a fictive company in the Financial planning and advice services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
