WealthGuard Advisors uses Deskhero's AI capabilities to manage their large volume of customer queries. The AI analyzes incoming tickets and categorizes them based on their content, ensuring that urgent and important queries are addressed first. This not only improves efficiency but also enhances customer satisfaction.
To keep their knowledge base up-to-date, WealthGuard Advisors leverages Deskhero's AI-powered content generation feature. The AI scans through new policies, manuals, presentations, and other uploaded files to generate relevant content for the knowledge base. This ensures that their support agents always have the most recent information at their disposal.
WealthGuard Advisors also uses Deskhero's website scraping feature. The AI scrapes data from their website and uses it to enhance the knowledge base and improve the relevance of suggested replies. This significantly reduces the time agents spend searching for information and crafting responses.
Furthermore, the company uses Deskhero's comprehensive search bar, powered by AI, to quickly find relevant information. The AI uses embeddings from various sources to provide the most relevant search results, helping agents resolve customer queries faster.
Lastly, WealthGuard Advisors uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to leverage Deskhero's AI capabilities across their entire customer support workflow, enhancing efficiency and productivity.
How does Deskhero's AI help manage customer queries?
Deskhero's AI analyzes the content of incoming tickets and categorizes them based on their urgency and topic. This ensures that urgent and important queries are addressed first, improving efficiency and customer satisfaction.
How does the AI-powered content generation feature work?
The AI scans through new policies, manuals, presentations, and other uploaded files to generate relevant content for the knowledge base. This ensures that support agents always have the most recent information at their disposal.
Can Deskhero's AI capabilities be integrated with other systems?
Yes, Deskhero provides a REST API that allows you to integrate its AI capabilities with your existing systems.
* This article provides an example of how a fictive company in the Financial planning services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
