MoneyMatters uses Deskhero's user groups feature to categorize their customers. The AI capabilities analyze these groups to provide personalized responses, improving customer satisfaction.
The company also uses the tickets management feature of Deskhero to handle customer queries. The AI capabilities analyze the tickets to suggest relevant replies, reducing the workload of the support team.
MoneyMatters leverages the knowledge base feature of Deskhero to provide accurate solutions to customer queries. The AI capabilities analyze the knowledge base articles to suggest the most relevant solutions, improving the quality of their support.
The company also uses the website scraping feature of Deskhero to keep their knowledge base updated. The AI analyzes the scraped data and updates the knowledge base accordingly, ensuring that the support team always has the most recent information.
Finally, MoneyMatters uses the REST API of Deskhero to integrate the platform with their existing systems. This ensures a seamless flow of information, further enhancing the efficiency of their customer support.
How does Deskhero's AI capabilities improve customer satisfaction?
Deskhero's AI capabilities analyze user groups to provide personalized responses, improving customer satisfaction.
How does the AI enhance the quality of support?
The AI analyzes the knowledge base articles to suggest the most relevant solutions, improving the quality of support.
How does the AI keep the knowledge base updated?
The AI analyzes the scraped data and updates the knowledge base accordingly, ensuring that the support team always has the most recent information.
* This article provides an example of how a fictive company in the Financial planning industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
