FinAdvisory Inc. uses Deskhero's AI capabilities to generate suggested replies for customer queries. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data, Deskhero provides accurate and quick responses, reducing the time spent by support agents.
The AI-powered comprehensive search bar helps FinAdvisory's support team find relevant content quickly. This feature has significantly reduced the time spent on searching for information, leading to faster resolution times and improved customer satisfaction.
Deskhero's AI capabilities also enhance the company's knowledge base. The platform can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This feature ensures that the knowledge base is always up-to-date and comprehensive.
FinAdvisory also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows the company to streamline their support operations and improve overall efficiency.
Overall, Deskhero's advanced AI capabilities have transformed FinAdvisory's customer support operations, making them more efficient and effective.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to generate suggested replies for customer queries.
How does Deskhero's AI enhance the search function?
The AI-powered comprehensive search bar uses OpenAI Embeddings to find relevant content quickly, reducing the time spent on searching for information.
Can Deskhero integrate with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems.
* This article provides an example of how a fictive company in the Financial Services Consulting industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
