CapitalInsight Partners uses Deskhero's AI capabilities to generate suggested replies for customer queries. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to provide quick and accurate responses, improving customer satisfaction.
The AI-powered comprehensive search bar helps the support team find relevant content quickly. This feature has significantly reduced the time spent on searching for information, leading to faster resolution times.
Deskhero's AI also enhances the company's knowledge base by generating articles from various sources. This feature ensures that the knowledge base is always comprehensive and up-to-date.
CapitalInsight uses Deskhero's REST API to integrate the platform with their existing systems. This integration streamlines their support operations and improves overall efficiency.
Overall, Deskhero's advanced AI capabilities have significantly improved CapitalInsight's customer support operations, leading to higher customer satisfaction and increased efficiency.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies for customer queries.
How does Deskhero's AI enhance the search function?
The AI-powered comprehensive search bar uses OpenAI Embeddings to find relevant content quickly, reducing the time spent on searching for information.
Can Deskhero integrate with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems.
* This article provides an example of how a fictive company in the Financial Services Consulting industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
