WealthBridge Solutions uses Deskhero's AI capabilities to manage their tickets effectively. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest relevant solutions, reducing the time taken to resolve issues.
The AI-powered Kanban board provides a visual overview of the tickets, allowing the team to prioritize and manage their tasks efficiently. This feature has significantly improved the team's productivity and reduced the resolution time.
WealthBridge also uses Deskhero's AI to enhance their knowledge base. The platform can generate knowledge base articles from various sources, ensuring that the knowledge base is always updated with the latest information.
Deskhero's REST API allows WealthBridge to integrate the platform with their existing systems, streamlining their helpdesk operations and improving overall efficiency.
Overall, Deskhero's advanced AI capabilities have helped WealthBridge Solutions improve their helpdesk services, leading to higher customer satisfaction and increased efficiency.
How does Deskhero's AI help in managing tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest relevant solutions for the tickets, reducing the resolution time.
How does the AI-powered Kanban board work?
The AI-powered Kanban board provides a visual overview of the tickets, helping the team to prioritize and manage their tasks efficiently.
Can Deskhero generate knowledge base articles automatically?
Yes, Deskhero can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from your website.
* This article provides an example of how a fictive company in the Financial Services Consulting industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
