FinCompile Solutions, a leading provider of financial statement compilation, review, and preparation services, was struggling with a high volume of customer inquiries. The company needed a solution that could help them manage these inquiries effectively and provide timely responses.
Deskhero's advanced AI capabilities proved to be the perfect solution for FinCompile. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data, Deskhero was able to generate suggested replies to customer inquiries. This significantly reduced the time taken to respond to tickets and improved the overall efficiency of their customer support team.
The AI also enhanced the search results within the platform, making it easier for the support team to find relevant information quickly. This feature was particularly useful when dealing with complex financial queries that required detailed, accurate responses.
Furthermore, Deskhero's custom fields and structured data lists allowed FinCompile to categorize and prioritize tickets effectively. This ensured that urgent inquiries were addressed promptly, improving customer satisfaction.
Overall, Deskhero's AI capabilities have transformed FinCompile's customer support services, enabling them to provide high-quality, efficient support to their clients.
How does Deskhero's AI generate suggested replies?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to generate suggested replies. This helps to provide swift, accurate responses to customer inquiries.
How does Deskhero enhance search results?
Deskhero uses AI to enhance search results within the platform. This makes it easier for the support team to find relevant information quickly, particularly when dealing with complex queries.
How does Deskhero help in managing customer inquiries?
Deskhero's custom fields and structured data lists allow companies to categorize and prioritize tickets effectively. This ensures that urgent inquiries are addressed promptly, improving customer satisfaction.
* This article provides an example of how a fictive company in the Financial Statement Compilation, Review, and Preparation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
