CapitalMax deals with a diverse range of financial services, resulting in a wide array of customer queries. To manage these effectively, they utilize Deskhero's user groups feature, which allows them to categorize their support team based on expertise. The AI capabilities of Deskhero then route tickets to the appropriate user group, ensuring efficient resolution of queries.
The company also uses Deskhero's knowledge base feature, which is populated with articles generated from various sources like Word documents, PowerPoint presentations, PDF files, and scraped website data. This extensive knowledge base enables the AI to provide accurate and relevant responses to customer queries.
Deskhero's AI capabilities also extend to its search functionality. By leveraging OpenAI Embeddings, the search results are enhanced, providing more relevant and comprehensive results. This feature has significantly improved the efficiency of CapitalMax's customer support team, allowing them to find solutions faster.
Furthermore, the AI-powered suggested replies feature of Deskhero has been a game-changer for CapitalMax. The AI analyses the context of the customer query and suggests the most appropriate response, saving valuable time for the support team and ensuring customer satisfaction.
Finally, the REST API provided by Deskhero allows CapitalMax to integrate the platform with their existing systems, creating a seamless workflow that further enhances their customer support efficiency.
How does Deskhero's AI help in managing tickets?
Deskhero's AI routes tickets to the appropriate user group based on the nature of the query. This ensures efficient resolution of queries and improves overall customer support efficiency.
How does the AI-enhanced search function work?
Deskhero's search function leverages OpenAI Embeddings to provide more relevant and comprehensive results. This allows the customer support team to find solutions faster and more efficiently.
What is the benefit of the AI-powered suggested replies feature?
The AI-powered suggested replies feature analyses the context of the customer query and suggests the most appropriate response. This saves valuable time for the support team and ensures that customers receive accurate and relevant responses.
* This article provides an example of how a fictive company in the Financing Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
