Epicurean Elegance receives a large volume of customer inquiries daily. Managing these manually was time-consuming and prone to errors. With Deskhero, the restaurant can now use AI to generate suggested replies to customer inquiries, saving time and reducing errors.
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and menus to find relevant content. It then sends this content through OpenAI's ChatGPT to generate suggested replies. This has significantly reduced the time spent on managing customer inquiries.
The restaurant also uses Deskhero's AI capabilities to enhance search results on their website. The AI uses embeddings from the knowledge base and scraped website data to provide more accurate and relevant results. This has reduced the number of customer inquiries, further improving operational efficiency.
Deskhero's AI also helps in ticket management. The AI can predict the urgency of a ticket based on its content, allowing the restaurant to prioritize urgent matters. This has resulted in faster resolution times and increased customer satisfaction.
Overall, Deskhero's AI capabilities have enhanced Epicurean Elegance's operational efficiency, allowing the restaurant to provide better customer service.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. It then sends this content through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
When a customer searches for information, Deskhero's AI uses embeddings from the knowledge base and scraped website data to provide more accurate and relevant results.
How does Deskhero's AI help in ticket management?
Deskhero's AI can predict the urgency of a ticket based on its content. This allows the restaurant to prioritize urgent matters, resulting in faster resolution times.
* This article provides an example of how a fictive company in the Fine Dining Restaurants industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
