The Culinary Canvas prides itself on providing exceptional customer service. However, managing a large volume of customer inquiries and providing personalized responses was a challenge. With Deskhero, the restaurant can now use AI to generate personalized suggested replies to customer inquiries.
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and menus to find relevant content. It then sends this content through OpenAI's ChatGPT to generate suggested replies. This has allowed the restaurant to provide personalized responses to each customer, enhancing their experience.
The restaurant also uses Deskhero's AI capabilities to enhance search results on their website. The AI uses embeddings from the knowledge base and scraped website data to provide more accurate and relevant results. This has made it easier for customers to find the information they need.
Deskhero's AI also helps in ticket management. The AI can predict the urgency of a ticket based on its content, allowing the restaurant to prioritize urgent matters. This has resulted in faster resolution times and increased customer satisfaction.
Overall, Deskhero's AI capabilities have enabled The Culinary Canvas to improve its customer interactions, leading to higher customer satisfaction and loyalty.
How does Deskhero's AI generate personalized responses?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. It then sends this content through OpenAI's ChatGPT to generate personalized suggested replies.
How does Deskhero's AI enhance search results?
When a customer searches for information, Deskhero's AI uses embeddings from the knowledge base and scraped website data to provide more accurate and relevant results.
How does Deskhero's AI help in ticket management?
Deskhero's AI can predict the urgency of a ticket based on its content. This allows the restaurant to prioritize urgent matters, resulting in faster resolution times.
* This article provides an example of how a fictive company in the Fine Dining Restaurants industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
