Le Gourmet Palace receives numerous customer inquiries daily, ranging from reservation queries to dietary concerns. Managing these manually was time-consuming and prone to errors. With Deskhero, the restaurant can now automatically generate suggested replies to customer inquiries using AI. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and menus to find relevant content.
The restaurant also uses Deskhero's AI capabilities to enhance search results. When customers search for information on the restaurant's website, the AI uses embeddings from the knowledge base and scraped website data to provide more accurate and relevant results. This has significantly improved the customer's online experience.
Deskhero's AI also helps in ticket management. The AI can predict the urgency of a ticket based on its content, allowing the restaurant to prioritize urgent matters. This has resulted in faster resolution times and increased customer satisfaction.
Furthermore, the restaurant uses Deskhero's custom fields and user groups features to categorize tickets and assign them to appropriate staff members. This has streamlined the workflow and improved the efficiency of the customer support team.
Overall, Deskhero's AI capabilities have transformed Le Gourmet Palace's customer support services, making them more efficient and effective.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. It then sends this content through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
When a customer searches for information, Deskhero's AI uses embeddings from the knowledge base and scraped website data to provide more accurate and relevant results.
How does Deskhero's AI help in ticket management?
Deskhero's AI can predict the urgency of a ticket based on its content. This allows the restaurant to prioritize urgent matters, resulting in faster resolution times.
* This article provides an example of how a fictive company in the Fine Dining Restaurants industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
