TextileTech Solutions receives a variety of customer queries, from product inquiries to technical support requests. They use Deskhero's ticket management system to handle these queries efficiently. The AI capability of Deskhero analyzes each ticket and suggests replies based on previous tickets, knowledge base articles, and uploaded files.
The AI also enhances the search results within the platform, making it easier for the support team to find relevant information quickly. This has significantly improved their response time and customer satisfaction.
TextileTech uses Deskhero's knowledge base feature to store their technical manuals and guides. The AI scans these documents and generates easy-to-understand articles, reducing the number of basic queries coming to the support team.
Deskhero's website scraping feature is used by TextileTech to monitor changes in industry standards and regulations. The AI analyzes these changes and alerts the team, ensuring they are always compliant.
Finally, the REST API allows TextileTech to integrate Deskhero with their existing systems, creating a seamless workflow. The AI capabilities have made their customer support more efficient and effective, leading to higher customer retention.
How does the AI suggest replies to customer queries?
The AI analyzes the content of the incoming query and finds relevant information from previous tickets, knowledge base articles, and uploaded files to suggest a reply.
How does the AI enhance search results?
When a search is made, the AI finds the most relevant content from the tickets, knowledge base, and uploaded files to enhance the search results.
How does the website scraping feature work?
The website scraping feature monitors selected websites for changes. The AI then analyzes these changes and alerts the team if they are relevant to the company's operations.
* This article provides an example of how a fictive company in the Finishing and dyeing of textiles industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
